Return Policy
Welcome to the Rimmer Floorworks Return Policy page. We understand that sometimes returns are necessary, and we want to make the process as easy as possible for you. Please read the following information carefully to ensure a smooth return experience.
Frequently asked questions
What is your return policy duration?
At Rimmer Floorworks, your satisfaction is our priority. That’s why we offer a hassle-free 30-day return policy. If you’re not entirely happy with your purchase, simply return it within 30 days of delivery for a full refund.
What condition should returned items be in?
To qualify for a return, items must be unused, in their original condition, and include the original packaging. Please note that some products, such as opened cleaning kits or installed flooring, are not eligible for return.
What should I do to start my return?
Begin your return process by reaching out to our customer service team with your order number and the reason for your return. They will assist you every step of the way and provide a return shipping label if eligible.
What items can I not return?
Please note that some products, such as opened cleaning kits or installed flooring, are not eligible for return.
Are There Any Fees For Returns?
Rimmer Floorworks will assess a restocking fee for all returned merchandise. The fee will depend on the condition of the returned items.
Who pays for the return shipping?
Rimmer Floorworks will provide a return shipping label if the return is due to an error on our part. Otherwise, the customer is responsible for the return shipping costs.
How long will it take to get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Can I return items in person?
Yes, items purchased online can be returned in person at our Manchester location. Please bring your order confirmation email as proof of purchase.
Need Assistance?
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We're here to help!